Claims instructions and forms can be accessed through any of our divisions’ websites, and are available here:
www.glatfelters.com/claims
- Have your insurance agent’s name and phone number readily available
- Carefully survey all damage and take photos, if you are able to do so safely
- When you call your agent, you will: describe the property and/or auto damage in detail, and discuss the type of damage
- Be sure to provide your agent with quality contact information where you can be easily reached
- Take inventory of personal property and portable equipment that has been damaged, and set aside for your claims adjuster to inspect
- Use tape or yard sticks to measure and photograph water levels on vehicles
- Do not attempt to operate a vehicle that has been submerged in water
- Do not provide personal or sensitive information to anyone other than your insurance agent and dedicated claims representative